Support is integral to every Collabaro solution. Whether you need a question answered, something put right, or help adapting Collabaro to a new commercial requirement, you can talk to us.
Three ways to reach us. Use whichever suits the moment.
A support request tool is built into Collabaro Desk. Requests raised there are tracked in our support system, so nothing is lost between conversations and you can see where things stand.
Every Collabaro client has a named support contact for the life of their agreement. You are not explaining your setup to someone new each time you get in touch.
Prefer to talk? Email info@collabaro.com or call +44 (0) 115 678 6189.
We provide three forms of support.
Answering your questions and providing ‘how to’ guidance.
We ensure that Collabaro is available and operating as expected.
We can help you meet new commercial challenges with extensions to Collabaro processes and integrations with other applications.
What to expect once you are a client.
Your onboarding programme covers account configuration, checklist setup and user training, and introduces the dedicated support contact who stays with you afterwards.
Support requests go into a dedicated support system rather than an individual inbox, so history is kept and progress is visible.
Scheduled maintenance happens outside peak operating hours and is communicated ahead of time through your support contact. Field teams are not surprised mid‑shift.
Support is included in every Collabaro agreement. See how it fits alongside the platform, or talk to us about what your team needs.