From onboarding and training to business intelligence and custom reporting — we provide the expertise and support your team needs to get the most from Collabaro.
At Railston & Co, we like delivering tangible results and practical solutions.
This usually means changing or challenging existing business practices, modifying current processes, shifting attitudes and thinking in order to make the significant step change or improvement required in the client’s chosen market sector.
If you are stuck in the status quo, we would love to hear from you.
Before we can deliver an effective solution, we have to understand your business, your challenges, both technically and commercially and your competitive landscape.
We listen carefully and analyse your needs, objectives and data before proposing a solution.
This approach has been proven to us over 25 years and enables both sides to make better and more informed decisions.
We foster a culture that promotes excellent performance, teamwork, inclusion, innovation and change. The result we aim towards gives our client a clear and measurable competitive advantage.
Using Collabaro, we help businesses to leverage the power of mobile and cloud-based technologies in order to help advance how their employees or customers encounter and interact with their information.
With over 100 years of combined technical and commercial knowledge, our management has decades of experience to offer. Not only do we understand the challenges of modern business, but we also deliver solutions that harness these new technologies to meet these modern challenges — and enhance your business.
In a world where business models and market forces are constantly changing, and the competition is greater than it’s ever been, we help you to think and see things differently.
Our fundamental corporate values stem from understanding that our success is ultimately tied to yours.
So we agree upfront what success will look like and work with you every step of the way towards achieving this.
We go the extra mile to become a long-term, trusted partner.
Our aim is to provide valued professional services and business solutions and become a true technology partner.
We are not just dedicated in meeting your needs today, our goal is supporting your growing business requirements both tomorrow and into the future.
Business Intelligence (BI) leverages software and services to transform data into actionable insights that can inform an organisation’s strategic and tactical business decisions.
BI tools access and analyse data sets and present analytical findings in reports, summaries, dashboards, graphs, charts and maps which provide users with detailed intelligence about the state of the business in a more meaningful way.
We work with Microsoft’s Business Intelligence software (Power BI) to help us identify trends and patterns using your data to drive smarter decisions.
In addition to better decision making, more and more businesses are finding business intelligence to be a critical tool to ensure competitiveness and productivity.
We are aware of the difficulties that come with manually analysing raw data. That’s why we use Power BI to access, analyse, and present back to you, your data in a meaningful way.
This enables a more intelligent response to, for example, first-time fix rates for technicians, best performing technician on your team or analysis of parts and labour margins by service type.
Using Collabaro, we work with you to deliver key performance indicators (KPIs) to the people in your organisation that need them, providing a framework for better business decision making which drives operational efficiencies.
We help you to understand what is happening in your business (‘the what’) and help you to determine causal relationships (‘the why’).
When you have the right information to hand, you can respond confidently, transform, and stay ahead of the competition.
Our tools provide data that drive daily operations as well as a monthly snapshot for board reporting.
Analysing data from multiple sources, allows us to identify hidden trends, patterns and behaviours quickly saving you time and money.
BI reporting streamlines processes and unlocks insights you can transform into actions. Profit margins are, naturally, a concern for most businesses. With BI tools, you can analyse inefficiencies and help boost your profit margins.
Increasing revenue is perhaps the most important goal for any business. Data from BI tools can help businesses ask better questions about why things happened through making comparisons across different dimensions and identifying weaknesses.
Use our experience gained across many sectors to create simple but powerful tasks to capture travel time, work data, pre-work inspections and end of day checklists.
Our experienced professionals will get you operating with Collabaro in no time. Technicians simply download the Collabaro app, login and access jobs assigned to them.
We can replicate your existing customer reports — including Vestas, Siemens Gamesa, and GE Vernova templates — with complex date-driven tables and provide templates ready to get you started reporting.
Service controllers simply select the job and run the report to create pixel perfect PDF documents ready to go.
You have the option of completing Collabaro training and building your own tasks, or simply providing your existing processes for us to review, refine and build using Collabaro.
Our experience in capturing data in the field allows us to advise or build the tasks that are pushed to the technicians iPad ensuring required data is captured on the first visit.
The flexibility in Task Builder allows us to build mandatory fields and dependencies ensuring that all data is captured for legal, Health, safety, environment and quality (HSEQ) and customer invoicing purposes.
Tasks are easily amended as your requirements for data change over time. Updates to tasks are simply synchronised the next time the iPad is in use.
You have the option of completing Collabaro training and building your own reports or providing your existing reports for us to review, refine and build using Collabaro.
Report Builder allows us to deliver simple one-page documents through to sophisticated reports covering hundreds of pages including photos, annotated diagrams, tables and algorithm-driven calculations.
If users need more data, simply add what is needed using Task Builder and Report Builder, capture it via the iPad and view the data in the report.
There is no right or wrong answer. We cater for both options because we understand our clients need flexibility. If you are clear on your requirements and want to create your own tasks or reports and manage them internally, we can provide training and access to tutorials.
Alternatively, provide us with examples of your existing processes for us to review and suggest improvements. Once a process has been agreed we can create and hand over completed tasks and reports.
We can provide the training and tutorials to give a non-technical person the skills to confidently create and update tasks and reports.
Our trained professionals can quickly create pixel perfect tasks and powerful reports with advanced scripts and get you up and running in no time.
We recognise a positive onboarding experience confirms to you that you have made the right choice. That’s why, from the moment you choose Collabaro to manage your field service operations, a dedicated project manager is assigned to manage all actions ahead of going live.
This approach ensures we maximise your investment from your existing software to Collabaro.
According to research, the top two reasons that customers migrate from one platform to another are A: they don’t understand the product, and B: they don’t obtain real value from it.
We set clear and measurable objectives with you from the outset so we can measure your return on investment in Collabaro over time.
We agree on actions together with a timeline detailing responsibilities for your business and ours. Weekly updates throughout.
Building mandatory fields and dependencies ensuring all data is captured for HSEQ and invoicing purposes.
We import your data into Collabaro and make a test website available for review. Simple implementations take just a few days.
From the welcome onboard email to interactive walk-through and final handover, every step is designed to build confidence.
The point of onboarding is to help our clients become acquainted, familiar, and confident with Collabaro’s features and take the stress out of the migration process. Done correctly, it makes your life easier and helps build trust in us as a business.
We take it seriously. From the welcome onboard email to the interactive walk-through and final handover, we want the process to be positive. We recognise the process has lasting benefits for both of us and sets the tone for our ongoing relationship.
We know from experience turning customers into fans increases revenue, lowers acquisition costs and can turn them into a top referral source.
Collabaro is one of the best service platforms for collecting data out in the field, and if you’ve just made the switch, you will want to get your field service professionals up to speed as quickly as possible.
Our training guides and short video tutorials cover everything from getting started as either a technician, service controller or manager, to more advanced topics such as reporting and Client Portal management.
The videos are designed to give a broad overview of each topic together with step-by-step guides on how to complete a range of tasks.
These are ideal for refresher training and getting started with the basics.
Our remote training courses are delivered using Teams and cover a wide variety of basic and advanced learning topics specifically tailored for the needs of each of our customers.
Training includes a live demonstration of the systems, with a live Q&A. All sessions are recorded together with a searchable transcript and made available to our customers for future reference.
Benefits of online learning
The access from anywhere and the time-saving nature of online learning makes it cost-effective, flexible and practical to deliver.
We have on-site training available covering a whole variety of basic through to advanced learning topics tailored for each of our customers.
Training includes sessions specifically for technicians, service controllers and managers, using your existing hardware to make the sessions engaging with hands-on exercises.
We aim to make the sessions as interactive as possible with live Q&A.
Benefits of workshop learning
For many people, nothing beats interacting in person. It promotes collaborative learning, organisational skills and critical thinking skills.
There is no right or wrong answer. We cater for both styles of learning because we understand our clients need flexibility. If you have a large team that is geographically spread, online learning might be best suited for your organisation.
For many people, nothing beats interacting in person with the instructor, as a healthy percentage of communication includes body language and other nonverbal cues. For such people, physical workshops and instructor-led classes may be preferred.
If you have a large team of field service professionals that are geographically spread, online learning might be best suited for your organisation.
If you have a small team of field service professionals with varying degrees of experience, that learn at different speeds, a workshop environment might be better suited.
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