Data insights

Collabaro brings together incident data, invoice data and technician time data within Microsoft Power BI reports.

BI dashboards combine numbers and charts to provide your leadership team with an on-demand summary of how the business is performing today, whilst highlighting any significant trends over time.

Performance metrics include:
  • Counts of incidents, service requests, site visits, remote interventions
  • First-time-fix and SLA met rates
  • Average time to attend & resolve incidents
  • Service revenue per technician hour
  • Service revenue generated each day (including work-in-progress and consolidated monthly invoiced work)
  • Technician utilisation % (requires implementation of the timesheet module)
  • Planned devices tested per hour
  • Profit margin per planned maintenance contract

These metrics can be applied to customer groups & to branches/depots and can be tracked over time.

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